Continuous Improvement

Logistics refers to the network of processes that controls how resources flow over the course of a supply chain. TBL focuses on maximizing the effectiveness of this network using continuous improvement model, which has a significant impact on a company’s bottom line.

The TBL Process

Our services are based on our strategic process that we have developed to produce quantitative results. This process consists of four phases:

This model is circular by design and the data and information collected during the Settlement Phase feeds the next Benchmark Phase. The result is a continuously improving system.

Implementing TBL’s four phases in conjunction with a continuous improvement process like Identify, Plan, Execute, and Review will supercharge your results.. The key benefit is an optimized logistics process that improves customer relations and improves the bottom line.


TBL believes that a benchmark of a complete logistics process is one of the most important practices a company should do. Not only does it identify areas of improvement but it also sets the baseline for any future changes made to the process. Our benchmark process produces a clear picture of where you stand in the industry and a blueprint for improvement. The key areas in the process reviewed in a high level benchmark are:

  • Contracts and Agreements – Making sure they reflect the services required and the protection to minimize liability, exposure, and risk.
  • Rates and Rules – Rates that are reflective of the industry, rules to cover the exceptions. Rates that can be automated.
  • Technology- Assess the needs of your associates and operations and compare them to the technology that is in place and what is available in the industry.
  • Distribution Network- Evaluate the effectiveness of the current distribution network.
  • Daily Decision Making – What is the process and how is it measured.
    The benchmark will identify areas for improvement. These opportunities will be reviewed and charted according to importance and impact.


Taking the time to really understand the results of the benchmark and creating a plan to optimize the results is a step that many skip. Once we have identified the areas to focus on from the Benchmark, TBL’s project planning process creates a clear roadmap of what needs to be done and identifies who needs to do it. Whether it is a project plan for a transportation RFP, developing/redesigning a freight payment process, or a full implementation of a TMS TBL knows how to get this completed quickly and correctly. At this point all the hurdles, milestones, and KPI’s will be identified and agreed upon before execution.


When we arrive at this stage, TBL Services focuses on implementing the process improvements and enhancements that were identified and measured within the network.  With the previously collected data, an accurate baseline of prior company history is created.  Target areas are assigned and future metrics for KPI reporting established.  It is here that we implement the changes required for optimal performance.

Customer needs vary due to industry, size, existing expertise, and need.  TBL prides itself on recognizing that one solution does not fit all.  We work as an extension of our customers’ operation and collaborate with them to build a best-in-class strategy for their specific need.



Using TBL’s comprehensive transportation management software, the data needed to track KPIs is stored in a central database and easily analyzed and reported.  Reports are available to management on a real-time basis and by subscription.

Successful KPIs meet several criteria and are based on consistent business processes each with a clear purpose.  The result of each underlying process is measurable either by quantity or quality and allows management to understand overall trends.

At this stage, your network is enhanced to the customer’s fullest satisfaction and the improvement is standardized. The standardized work or product is the result of TBL’s initial improvement initiative but does not end there. With the changing circumstances the standardized work, process, product, or service is again subjected to further improvement.  The result is repetition of the TBL Services Cycle and a constantly strengthening process indefinitely.